Get help quickly
Frequently Asked Questions
> Installation FAQs
What are the minimum system requirements?
You definitely need:
- WordPress (obviously),
- Divi Theme (or Divi Page Builder Plugin),
- PHP 5.6+ on your server
Does it work with Visual Builder?
Currently the modules are built for the Page Builder editing interface only, not the Visual Builder editor. You can still use the Visual Builder on sites where the modules are installed, but you will not be able to edit those particular modules except through the Divi Page Builder.
Why isn't it compatible with my version of Divi?
A release from Divi in early 2018 opened up more possibilities for addons. That is when they added this note to the Visual Builder: "This third party module is note fully compatible with the latest version of the Divi Builder. You can edit the module, but a preview will not be rendered in builder or in front end. you can contact the developer of the module to encourage them to update it".
While it says "not fully compatible" and that makes it seem like this plugin is out of date, it is simply referring to the Visual Builder. These plugins are not currently editable with the Visual Builder. You can build the rest of the page around it, but when you need to make edits to Optimus Divi modules you'll need to switch back to Page Builder.
When this happens you will see our module render as a grey box when you are in Visual Builder. Everything still works on the front end, it is only that edits need to be done in the Page Builder back end.
> Troubleshooting FAQs
My plugin does not update successfully on my website, which I cloned from another URL.
If you have installed these plugins on a development site and then cloned them elsewhere, you'll likely see this error when you try to update: "An error occurred while updating Optimus Divi Module Suite: Download failed. Unauthorized".
Each time you create a cloned site, you will need to deactivate the license and reactivate it on the new URL.
- Select the license key in "Optimus Divi Licenses"
- Cut it (Ctrl+X) to the clipboard so that it is blank in the license field
- Then click "deactivate".
- Paste it back in and
- Click "Activate".
This will assign the license to the new URL. Your license can be used on unlimited sites. But you must go through this process, otherwise it does not know that your new URL has permission to receive the updates.